Windows hello fingerprint setup not working windows 11 But not with FingerPrint. The Kensington VeriMark USB FingerPrint reader lets you add fingerprint and Windows Hello capabilities to any computer. I have tried to set it up several times, delete PIN and fingerprint and start from scratch. I removed a driver under "biometrics" in device manager as instructed on one of the answers. The it works again for a while Feb 29, 2024 · Step 5: Reboot your computer once, although it’s not mandatory. Click Set up and follow the prompts. Windows Hello is a more personal way to sign in, using your face, fingerprint, or a PIN. any solutions? I already installed the latest drivers from the Lenovo website. Jan 16, 2025 · Hello is working ok as I use the PIN with google. I already checked the device manager and it tells me the device is working properly. The pin works but not facial or fingerprint recognition. I go to Setting Set up another finger and click on Add a finger. Select [Get started] ⑤ . ChatGPT. Under Device Manager > Biometric devices, the Goodix fingerprint Device status states that "Windows has stopped this device because it has reported problems. 2 Update your drivers from the PC maker's Support Downloads webpage for your exact model. It looks like windows hello PIN got corrupted . Reset your PIN: Go to Settings > Accounts > Sign-in options. Click on the Sign-in options from the left sidebar. Go to Start > Settings > Accounts. Jan 5, 2025 · On the Optional Features page, scroll down and find the feature called Windows Hello Face (Windows Hello includes facial and fingerprint recognition by default). after doing "Set up" ->"Get Started" . Oct 4, 2023 · Windows Hello fingerprint setup not working – It can be a problem since you won’t be able to use fingerprint login at all. com/c?o=21273123&m=17686&a=498500&aff_sub1=O7ya1IyuskY&aff_sub2=Native| Try PC HelpSoft Driver Updater here: https://store. Reset Windows Hello (if necessary) If none of the above works, try resetting Windows Hello: Go to Settings > Accounts > Sign-in options. Below message appears when using Finger to login. As an engineer I first define the problem and what the issue is and then I fix it. I hope this helps you solve the problem with adding a new fingerprint on Windows 11. Clean Fingerprint Scanner Dec 1, 2023 · It seems like you're experiencing a complicated issue with Windows Hello on your Dell XPS 13 9370. You can add a fingerprint in Windows 11 from the Accounts > Sign-in Options page. Aug 19, 2023 · You can select a convenient sign-in option for rapidly login. I will provide any relevant needed information. Windows Operating System: Windows 11 Aug 17, 2022 · I've tried setting up a new pin but then it says "Something Went Wrong We weren't able to set up your PIN. Jan 21, 2025 · We have Windows Hello enabled. Before I go clearing TPM or anything or all the other stuff but thanks for setting it all out. I apologize, Community is just a consumer forum, due to the scope of your question (Domain Managed Account) can you please post this question to our sister forum on Microsoft Q&A in the Azure AD section (linked below) Dec 21, 2022 · To set up your fingerprint reader in Windows 11, go to Settings > Accounts > Sign-in options, then click the Fingerprint recognition (Windows Hello) button. Under “Biometric Devices” check if there are any problems with the fingerprint reader. Windows Hello in Windows 11 typical provides you PIN, fingerprint and facial recognition. Best If the fingerprint settings screen cannot be opened when you enroll your fingerprint, and the Windows Hello app crashes or does not display a window when you set your fingerprint, check whether the user account control permission settings are correct. Related. Your Sincerely. If you do not see the "Biometric Devices" option in Device Manager, it's possible that your fingerprint scanner driver is not installed correctly, or Dec 11, 2020 · Restart your computer for the changes to take effect then check if Windows Hello is now working. A PIN will also need to be created for fallback access. The only way to make it working is configuring a new finger. If nothing works, you must check whether some underlying hardware or software issue made the fingerprint not working on Windows 11. I am unable to use my Windows hello biometric options. Thanks! Nov 3, 2023 · Select [Fingerprint recognition (Windows Hello)] ③, then click [Set up] ④. Open Windows sign-in options setting. Some of the most prevalent causes include: Outdated Fingerprint Driver: Using outdated or incompatible fingerprint drivers can prevent Windows Hello from recognizing and authenticating fingerprints properly. I installed windows 11 64bit but the fingerprint is not working, Can someone help me with driver? because I didn't find it on support page and I remember one of community members gave me the driver for windows 10 and worked that time, Jan 15, 2024 · To enable fingerprint authentication in Windows 11, you need to set up the Fingerprint recognition service through Windows Hello. Step 5: Follow the On-Screen Instructions Nov 10, 2024 · Install in Test Mode (if necessary): If the above methods do not work and you must install the driver, you can enable Windows Test Mode, which allows the installation of unsigned drivers. Log in is working with the fingerprint for window 10 but when i downloaded window 11 my fingerprint option grayed out. I needed to reset it after a MB replacement. Follow the Setup Prompts: Complete the setup by registering your face or fingerprint. I go to Settings Account PIN (Windows Hello) and it says THIS OPTION is CURRENTLY UNAVAILABLE !! Tips for Surface Laptop Go and Fingerprint recognition (Windows Hello) Some Surface Laptop Go models have a Fingerprint Power Button, so you can sign in to your Windows 11 PC using Fingerprint recognition (Windows Hello). I have uploaded the freeze tab in this question. I redownloaded all the drivers, Tried SFC, Re-installed drivers, Same behavior. Run the System File Checker Utility scan. This will save you from downloading a new build (if available). How can I fix this issue so I can log into my computer with this function restored without going back to windows 10. How to run In-place upgrade in Windows 11 - Microsoft Community . Seems like they are locked out in this case. I'm running an Aug 14, 2023 · Windows 11. Select Set up fingerprint… Feb 21, 2025 · Windows 11 fingerprint not working,Windows Hello not recognizing fingerprint,troubleshoot fingerprint sensor Windows 11,issue with Windows Hello in Windows 11 Download App to Unlock More Benefits. To re-register or add another fingerprint, go to Settings > Accounts > Sign-in options > Fingerprint recognition (Windows Hello) and select Add a finger. com) Other method is that we can also create a New User Account, and from there set up PIN on this user. When I put the computer to sleep I must sign in with my microsoft account and password, the create a PIN window shows, I do not remember creating any PIN, neither does any that I Nov 23, 2023 · After the download is completed, double-click the ISO file, double-click to run "setup. 5. But as long as it's not configured it should be ok. 8 for Windows 11 for x64 (#KB5009469). Right click on your fingerprint reader driver and select Properties. Cannot set up the fingerprint reader. When I restarted laptop it would not s Sep 29, 2024 · 3. b. Dec 15, 2024 · I was using the fingerprint reader to sign on and that was working fine. 9. I tried to set up fingerprint recognition in windows hello as password but it is showing "This option is currently unavailable" and under this it is showing "We couldn't find a fingerprint scanner compatible with Windows Hello fingerprint but in my previous version to Windows Feb 10, 2025 · Using Windows Hello (Fingerprint, PIN) for faster authentication. On Windows 11, at least for me, the VeriMark was not plug-and-play. If everything is working without issue, then this probably is not the subreddit for you, so you should also post on a discussion focused subreddit like r/Windows. Type Fingerprint in the Search bar. Fingerprint scanner, the reader doesn’t work with (Windows 10 ) – This issue affects both built-in and USB fingerprint readers. In a cloud setup, it is newer. Apr 17, 2024 · Click on Remove. Hence, apply the following steps to resolve it quickly on your PC. - Likewise, under FingerPrint > Select remove and setup your FingerPrint again. Aug 2, 2021 · Since I had last switched my account by enabling the built-in administrator account in Windows 10, I am experiencing a weird problem. Sep 4, 2022 · The issue is that i am not able to use fingerprint in the laptop because it is connected with our domain account name. Go to the Windows Update (Windows 11) page or Update and Security > Windows Update page (Windows 10) and then click the Check for updates button to let Windows 10/11 automatically download and install the correct fingerprint driver. On 12/03/24 I downloaded and installed Windows 11 update. Everything about it used to work perfectly until a few days ago. I recently updated my laptop with Windows 11, but the fingerprint reader was not working and appears not to be working with windows hello. If you're having trouble signing in with your fingerprint, here are a couple of things to try: For the Fingerprint Power Button Dec 21, 2022 · How do I use facial recognition or fingerprint to sign-in to Windows 11? Windows Hello uses a fingerprint reader or an Intel RealSense camera to confirm your identity and sign you in to Windows. Adding a fingerprint in Windows 11 is not just about enhancing security—it’s about embracing a convenient and modern way to navigate your digital life. And voilà! You have successfully set up Windows Hello with your external device. 4 Ways to Fix Fingerprint Sensor Not Working on Android Phones Try Basic See full list on windowsreport. Create a local user or administrator account in Windows (microsoft. Getting the latest driver Nov 11, 2021 · Can you try to sign out of your Microsoft Account from Windows and try to check if you can set up a PIN. manually download and install drivers for the fingerprint scanner, but all of these were to no avail. Apr 8, 2023 · Disable and enable the fingerprint scanner: Go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Set up. Open Command Prompt: Run Command Prompt as an administrator. Apr 18, 2023 · If yes, are you trying to set up PIN or face/fingerprint recognition? 2. Here are some troubleshooting options: 1. Sep 1, 2022 · What this might mean is you need to run the Windows Hello setup wizard again to help improve the recognition. Aug 15, 2016 · Make sure "Computer conf/policies/Admin temp/Windows comp/Windows Hello for Business/Use Windows Hello for Business" is set to NOT CONFIGURED. Oct 3, 2024 · A lot of users won't have the FIDO2 key with them. 6-Setup will check your PC and show a license agreement. Re-registering my fingerprint is also not functional. Feb 19, 2024 · Windows 11; Windows 10 . Navigate to below path and delete NGC folder . At this point, you can re-enroll your Windows Hello. Get Our Best Stories! Tips, Tricks & How-To Jul 14, 2024 · Go to your Settings > Accounts > Sign in options. This will help function Windows Hello and sleep mode properly. In order to get the fingerprint reader to work (and it has been working perfectly for years until W 24H2), I have to log in with my PIN, then disable and reenable the fingerprint reader. a. Check the box for Delete the driver software for this device if prompted. The biometric driver is corrupted: Probably the most typical cause for this issue is when the latest Windows 11 build installation got terminated by rewriting certain files that belong to the biometric driver being used by Dec 5, 2023 · I have recently updated to windows 11. This was the one thing I had set (from another blog) and it had prevented windows hello from working, windows hello wouldn't even start. I have updated the drivers, and bios and i have tried all possible solutions that i can. Jan 4, 2025 · Update Biometric Drivers in Device Manager. I type the PIN nothing happens. Now if you’re not able to setup fingerprint login using that guide, this article will help you to fix it. Now, every time I try to set up a fingerprint for Windows Hello, the following sequence of events occur: 1. Oct 20, 2020 · Restart Windows after installing the drivers and see the behavior. May I confirm if the screen goes to sleep unexpectedly even if you set it to 1 hour? Since you have mentioned it is a brand-new device, it would be best to make sure that all pending Windows updates are installed. Please kindly assist me. Already tried to update Sep 25, 2024 · Hello, all of a sudden my fingerpring recognition is not working over the last few weeks, when I go to accounts, sign in options it says that the option is currently unavailable and that we couldn't find a fingerprint scanner compatible with windows hello fingerprint. Microsoft Dec 11, 2021 · Fingerprint scanner not detecting finger when trying to setting up windows hello fingerprint recognition on Windows 11 Hi, so all of sudden my fingerprint not detecting when I'm signing in. How can I fix this issue so I can log into my computer with this function restored without going back to windows 10 May 31, 2024 · Under the "Fingerprint recognition (Windows Hello)" section, click on "Set up. ; Once you complete the steps, the system will default to the Nov 15, 2024 · Following recent windows updates my Dell laptop fingerprint sign in stopped working. However, I sign into Windows using a domain account, not a local or Microsoft account. Click on Fingerprint recognition (Windows Hello) and then click the Set up Sep 16, 2023 · 4-In the Install Windows 11 dialog, click on Change how Setup downloads updates. These include issues with the fingerprint scanner itself or its drivers and system issues that might create conflicts for the fingerprint recognition operation. Jul 12, 2024 · (Image credit: Mauro Huculak) Click the Remove button again to confirm. Open Settings → Accounts → Sign-in options. This is the problem. 307. Feb 14, 2023 · Fix Windows Hello Fingerprint Recognition Not Working in Windows 11. Method 5: Create an Entry in Regedit to allow PIN Logon Make sure to create a backup of your Registry since the steps involve registry modification: Jun 19, 2022 · Hi Everyone, I have brought Hp Elitebook 840 G5 a few days ago, I'm using windows 11 latest version. Nov 30, 2022 · On sign-in options, I have tried to sign in with fingerprint recognition, however, it does not let me set up fully. The option to add a finger is grey and won't let me click on it. Go to Settings > Accounts > Sign-in Options. He is able to login using Password and PIN. Sep 23, 2021 · If the Windows Hello update is not done then you need to access Windows Update and then install each Windows Update. Dec 4, 2024 · Add Fingerprint in Windows Hello. Type Windows… May 3, 2024 · I recently purchased a new laptop with Windows 11. The best first option would be to go to the support page for your laptop on the Lenovo website, then from there, download and manually re-install the version of Fingerprint scanner drivers they provide and while there, check for any BIOS update that may be available and not installed on your laptop. Welcome to the Microsoft community. Thanks. It can be setup without any errors but when trying to sign in using fingerprint it cannot recognize my fingerprint. I look forward to your feedback. Click on Windows Hello PIN and Feb 3, 2023 · Hello, One of the user has changed the password. PIN failures If you’re prompted to create a PIN again after already having one, it may be due to security updates or changes in the system. Mar 20, 2024 · Windows Hello not working on Windows 11 – In this case, the fingerprint sensor stops working due to disabled PIN login, an outdated biometrics driver, or missing/malfunctioning biometrics device. Sometimes it deos but rarely. Dec 20, 2024 · I am setting up a new elitebook. Thank you for your feedback. But, if high-efficiency mode is selected on the laptop with Windows 11 then it all works as it should be. I downloaded an updated fingerprint driver and windows still doesn't recognise that I have fingerprint scanner. Install updates manually. Devices That Support Windows Hello. Please help to solve the issue Jan 4, 2025 · 5. Jul 22, 2023 · When you reinstalled the fingerprint reader driver, did you download and install it from the manufacturer's website? If not, If you need help finding the driver, please hold down Windows + R keys, type in msinfo32. iPhone Help. You can use Windows Hello to sign in to your device from the lock screen and sign in to your account on the web. Click on Settings and follow the prompts to enroll your fingerprint. Dec 20, 2024 · Due to the holiday, I did not get a chance to test, but I did just now. For a short time it looks like they pop-up-windows is loading, but then I am kicked back to the windows-login-page without the possibility, to use web-sign-in. The TPM module is used to manage the integrity of the device, including Windows Hello data, BitLocker encryption. While there check for the latest Biometrics, Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. Windows Hello issues can be related to a variety of factors such as driver status, system services, data file corruption or not. Close. Means it will not respond after that and will not ask for further options of setting up. Nov 13, 2023 · I have just updated to windows 11 but my fingerprint is not working. Jan 29, 2024 · [Windows 11/10] Windows Hello (Biometrics, Facial recognition, Fingerprint scanner) Settings Windows Hello is a more personal, more secure way to get instant access to your Windows 11/10 devices using fingerprint or facial recognition. Jan 14, 2025 · I have been using my fingerprint sensor without any issues. Facebook Help. Please try again later. So there you are! You have a list of four quickest methods to consider if the fingerprint sensor is not working in Windows 11. Click Next. com) Sincerely, Carlo O. SHOP SUPPORT. Select PIN (Windows Hello) to set Feb 23, 2025 · If the issue persists even after the clean reinstallation, since the system has detected the fingerprint sensor and it does not have any errors, the only explaination is that the fingerprint is not compatible with Windows Hello. You will see a “Welcome to Windows Hello” box with a “Get Started” button. How to Log into Windows 10 with a Picture Password or PIN Dec 1, 2024 · Windows 11 Download. Nov 19, 2022 · I have a E580 (Type 20KS 20KT) Laptop (ThinkPad) - Type 20KS with Windows 11- All Windows and Lenovo updates done- Under Device Manager / Biometrics : only Synaptics WBDI-SGX. I understand that you are experiencing issues with Pin and Fingerprint not working after the update, we have not received a ton of feedback on this issue. Select Fingerprint recognition (Windows Hello) to set up sign-in with a fingerprint reader. Well that is gone now and still no facial recognition. Thanks for reaching out. It says "You have reached the 10 fingerprint maximum for Feb 1, 2022 · If the problem repeats or System Restore doesn't work then check which Windows Updates were installed at Settings > Update & Security > Windows Updates > Update History, uninstall them there or System Restore again, then immediately check for and block the Updates with the Hide Updates tool explained here which I would install now so it's ready: Apr 10, 2024 · Hi all, hoping someone can help. Few users report The option to add a finger or remove the fingerprint are greyed out and not clickable. Settings says We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint. " This action will direct you to the setup wizard where you’ll configure the fingerprint recognition. You will be able to just show your face or touch your finger, n Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model Mar 1, 2024 · Several factors may contribute to Windows Hello fingerprint recognition not working in Windows 11. It asks me to touch the fingerprint sensor. Fingerprint works like a charm, with a first finger! In my onprem lab, the driver for Fingerprint is Synaptics FP Sensors 4. I’m here to help you today. My device is was working fine. We determine that there may be some issues with the configuration information about Windows Hello (biometric services and caching of PINs). I have tried every single combination of PIN I have ever had but it says it is incorrect. How To Fix Windows 11 Fingerprint Not Working. Clean the fingerprint scanner. Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. 2. Step 2 Enable the feature again. " Foll Oct 24, 2023 · [Windows 11] Inability to Use PIN, Facial, or Fingerprint Recognition (Windows Hello) After Upgrading to Windows 11 Last Update : 2023/10/24 17:51 Send to Email Copy Link Feb 17, 2022 · I've been trying to set up my laptop for "Hello", so I don't have to put in a pin each time. Download App Oct 11, 2024 · You can most probably run into face recognition issues on Windows 11 due to driver incompatibility. (Windows Hello Icon does present, but the fingerprint scanner seems like being turned off) thus I had to reboot the PC each time I want to re-enable the fingerprint. It says face, fingerprint and pin are unavailable I've already tried resetting the tpm, re enabling sgx in the bios, updating, Dec 21, 2022 · How can I setup the fingerprint reader to sign-in to Windows 11? Some Acer notebooks include a fingerprint reader that you can use to sign-in to your computer. Ideally, this service should start automatically every time Windows starts. Should I check the Group Policy on my Domain Oct 3, 2022 · still the same, Windows Hello not working after waking up. In this video, we are going to learn how to fix Windows Hello not working on Windows 11. ; Now follow the instructions on the screen to complete the process. Reconfigure Windows Hello. Shortly after purchase, I upgraded to Windows 11. These are you system Specs Without ado, this guide will show all the steps to set up fingerprint in Windows 11 operating system. "We couldn't find a camera compatible with Windows Hello Face. Ever since I got my Galaxy Book2 Pro laptop (i7, 16GB) I've used the fingerprint scanner to log in to Windows 11 (Windows Hello) Now for some unknown reason, it is not working for login - the scanner still clearly works, but when I put my finger on it to login, it sa Under Ways to sign in, you have three choices to sign in with Windows Hello: Select Facial recognition (Windows Hello) to set up facial recognition sign-in with your PC's infrared camera or an external infrared camera. Type Jan 7, 2022 · I have hp pavilion dv6-6c65sx laptop. If the above methods don't work, we suggest you try to upgrade in-place, which will refresh your windows and won't delete your data, but for important data, we still suggest you to backup. Hahn - MSFT | Microsoft Community Support Jul 19, 2024 · How to Set up and Use Windows Hello on Windows 10 and 11 Having a secure password is crucial, especially in these times. In Device Manager, right-click the fingerprint scanner and select Uninstall device. " However, in the past week Windows had several updates that i downloaded and installed including February 2022 Cumulative Update (#KB5010386) and January 2022 Cumulative Update Preview for NET Framework 3,5 & 4. If your fingerprint reader is installed built-in to your system, these steps can help you to fix this problem. When trying to set up Windows Hello for Facial recognition and fingerprint recognition. I can still press "Get Started" and "Making sure it's you" but it loads endlessly Tips for Surface Laptop Go and Fingerprint recognition (Windows Hello) Some Surface Laptop Go models have a Fingerprint Power Button, so you can sign in to your Windows 11 PC using Fingerprint recognition (Windows Hello). It will freeze on that screen and will not do anything else. Click on Accept in the license terms dialog. I had never tried to set the fingerprint reader up until today but it won't let me, it looks to not be working with Windows Hello features. -Press Windows key + X -Go to Device Manager -Expand the Biometric driver or Human Interface Device -Look for Fingerprint driver that was installed -Right click and Update Mar 13, 2022 · My laptop has a fingerprint sensor, and Windows recognizes it as a Windows Hello-compatible device. We recommend contacting Lenovo support to assist you resetting the fingerprint data in the BIOS of your laptop. Whenever I try to use it, the system shows me "Something went wrong on our end. Jump to: Set up fingerprint in Windows 11; Add another finger to fingerprint; Remove fingerprint in Windows 11; Set up fingerprint in Windows 11. Here's how to set it up. Mar 31, 2023 · To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Advanced Options > Clear Fingerprint Data. Press Win + R to open the Run dialog box. I am curious as to how I can enable it. Get the Welcome to Windows Hello window and click on Get Started. Aug 16, 2024 · Hello, John Hendricks1. . Jul 18, 2024 · After some time I logged into this microsoft account itself and tried to setup a PIN, that did not work so I tried setting up a fingerprint but it still does not work. Enter the PIN code you use currently to verify your identity ⑥ . My fingerprint is not working (even not taking a record for Windows Hello) and that too only in the administrator account. If enabled but still not working, try deleting and resetting the fingerprint or PIN by clicking the respective option and following the prompts. Starting with Windows 11 login via Fingerprint only works for hours, a few days and then permanently saying that PIN is required and Fingerprint not offered even configured properly. However, it keeps sending me in a loop asking for Windows Hello Pin. You can try again, or skip this step and set up a new PIN later. After reset Feb 18, 2025 · Configure Windows Biometric Service to Start Automatically: The Windows Biometric Service is an important program for Windows Hello as it captures and manages your fingerprint data. Setting Up Fingerprint Recognition (Windows Hello) Using your fingerprint is one of the most convenient ways to log in. It says the options are not available and it couldn't find a Fingerprint scanner or a camera that is compatible with windows hello Fingerprint and Windows hello face respectively. Windows 11 operating system. If there is anything not clear, please do not hesitate to let me know. Apr 8, 2023 · 4. Oct 31, 2024 · Hi, I’m Vinay. After restarting your computer This article shows you how to set fingerprint on Yoga 910-13ikb running Windows 10, 11. Best Regards, Aaron| Microsoft Community Support Specialist Mar 10, 2025 · Thank you for posting your inquiry regarding Windows Hello and fingerprint issues. Nov 5, 2021 · After recently installing Windows 11, the Fingerprint recognition (Windows Hello) became unavailable, and I am unable to sign-in using the fingerprint scanner. Free Movie Streaming. Dec 11, 2019 · If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function. If you are unable to use Windows Hello features like facial and fing Mar 4, 2024 · Trying to setup fingerprint access. Setup Kensington VeriMark USB FingerPrint Reader on Windows 11. Conclusion. Here's the steps you can try. Nov 2, 2022 · Hi ToriUC, I am Dave, I will help you with this. PC Data Center Nov 27, 2017 · Stored fingerprint data saved in the BIOS of your computer is one of the possible reasons you can't set up Windows Hello. Mar 17, 2022 · I have recently updated to windows 11. Nov 26, 2024 · Set up Fingerprint. (Code 43). exe" in the open file explorer, and select "Change how Setup downloads updates" > "Not right now", accept the terms of the agreement, and select "Keep personal files and apps", then click "Next" > "Install". Jan 9, 2025 · In the Windows Hello section, ensure that your fingerprint, PIN, or facial recognition is enabled. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. Option 2. Either it needs a vendor-specific driver, or there is a hardware or firmware issue. Sign out of Windows (microsoft. If the Windows 11 fingerprint not working issue persists even after some initial checks, it is time to move on to some real troubleshooting. Fingerprint recognition is working fine on G10 and G11 models, but not working properly on G9. Open Device Manager. Here is a rundown of some of the most probable troubleshooting methods for resolving the fingerprint not working in the Windows 11 issue. I get the following messages "This option is currently unavailable" followed by this message "We couldn't find a camera compatible with Windows Hello Face. Turning off Fast Startup has no effect. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. To fix the Windows 11 Hello Face not working issue, press the Windows key + X and select Device Manager. Select the feature, then click Uninstall and follow the prompts to complete the removal. Select the Start button and choose Settings> Accounts> Sign-in options to configure Windows Hello. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. Get a Windows Hello Setup window and it is blank Tips for Surface Laptop Go and Fingerprint recognition (Windows Hello) Some Surface Laptop Go models have a Fingerprint Power Button, so you can sign in to your Windows 11 PC using Fingerprint recognition (Windows Hello). “WIN + x” to select Device Manager. Dec 19, 2024 · Under Windows Hello Fingerprint, make sure it is enabled. Once you have run the program, follow the instructions and select Windows 11 (Windows 11 for Professional or Home Edition systems) and then select the iso file and the image will begin to Feb 20, 2025 · 5 year old HP ENVY-17t-bw000 laptop came with Windows 10 and built-in fingerprint scanner. Follow the Setup Wizard. Use the steps below to setup your fingerprint reader. 0. After resetting the fingerprint data, try again to set up Windows Hello and see if it works. Here are a few steps you could try: Windows Hello Setup: Try to set up Windows Hello in a freshly rebooted state, without any other applications running. Periodically clean the Fingerprint scanner to remove dirt and oil is helpful to improve the Fingerprint recognition problem: Please use a soft cloth dampened with alcohol to gently wipe the Fingerprint scanner to clean any dirt or smudges. Aug 8, 2021 · So, this happends on Windows 10 21H1 Intune cloud-only managed. Mar 20, 2025 · Repeat steps 1 through 4 to set up the fingerprint reader again. I checked the device manager, and it shows as an Unknown Device. If you require any additional assistance, don't hesitate to respond to this. Nov 3, 2023 · Select [Fingerprint recognition (Windows Hello)] ③, then click [Set up] ④. Nov 27, 2024 · If the balanced or the power-save option is selected then the fingerprint sensor starts working later in the boot/log in process. Please Help. Now my finger scanner doesn't work. Everything including scanner has worked fine for over 4 years. 7-Wait for the setup program to check for the available free Feb 19, 2024 · Windows 11; Windows 10 . - Under PIN, Click Remove and setup again. In Windows Hello, you will see options for face, fingerprint, or iris if your computer has a compatible fingerprint reader or camera. 1. For Windows 10 users, see steps how to setup Windows Hello on your device: How to Set Up Windows Hello Facial Recognition to Sign in to Windows 10. The biometric drivers may be outdated if the fingerprint sensor is not properly functioning. - Restart your computer. Then share a screenshot of the System Information window. 3. In settings it lets me get started with setting up windows hello, but when it gets to the screen to repeatedly lift my finger to scan my print, the computer doesn't recognize that I'm trying to use the reader and just stays on the screen I have provided. " Jan 30, 2025 · Hey, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. I am a bot, and this action was performed automatically. Unable to create Windows Hello PIN – This is when Windows doesn’t recognize the PIN due to insufficient permissions for the NGC folder or due to Apr 7, 2022 · My name is Carlo, I am also using Windows 10 pc and community member like you. Nov 17, 2023 · Hi, I am Dave, I will help you with this. I touch the sensor. In the Windows Hello PIN section, remove your existing PIN. Select Fingerprint recognition (Windows Hello). reflectormedia. Hi, I just updated my device to Windows 11 but it completely disabled Windows hello. But after I re-installed Windows 11 Pro it is not allowing me to add a fingerprint. FingerPrint is removed and Setup again under Settings -> Accounts -> SignIn Options -> Windows Hello FingerPrint. In Windows, search for and open Sign-in options; If the Setup button is available under Windows Hello Fingerprint, click Set up, and then follow the on-screen Jun 14, 2018 · IT is not responding properly. If you're having trouble signing in with your fingerprint, here are a couple of things to try: For the Fingerprint Power Button Dec 5, 2022 · Fix Windows Hello Fingerprint Not Working in Windows 11. Under Windows Hello Fingerprint, click Delete. How can I fix this? Any help is appreciated, and thank you in advance to any replies. 22631 and the fingerprint sign in no longer works. Use the following steps to enable Windows Hello on your system: Click on the Magnifying Glass 🔍 in the taskbar. But still has the same issue. don't know if I should add this, but it's running Windows 11 Home Version 22H2. The option to add a finger or remove the fingerprint are greyed out and not clickable. This is a user-to-user support forum. Under Ways to sign in, you'll see three choices to sign in with Windows Hello: Select Facial After upgrading to Windows 11 the fingerprint biometric stopped working, even after reinstalling the driver. Oct 3, 2021 · Hello! My Windows Hello Fingerprint has been working fine for the past few years I've had my Windows device, but it suddenly stopped working over 2 weeks ago. still the same outcome Dec 24, 2022 · And when I try to set up facial recognition, or fingerprint recognition in Windows Hello it prompts me for my PIN, which I finally deactivated due to it not working, but when I try to set up a new one after six characters in the field for my email it abandons the modal dialog box with no message, process just quits. Open the above link and select “Download Now” under “Create a Windows 11 Installation” and open this tool. Now i want to configure my fingerprint scanner with windows, Hello but i found "This Option Is Unavailable". Option 2: Let's try to go to the device manager and make sure the camera and fingerprint reader are working and enabled. May 26, 2023 · Set up Windows Hello fingerprint login for your new user account and see if you can sign in with your fingerprint. Open the Services pane and stop the Biometrics service. With just a touch, you’re granted access to your digital world, making the traditional password feel like a relic of the past. Click the OK button. Step 6: Open the Windows Settings app. Also web-sign-in does not work, since the pop-up windows did not appear. SO frustrated! Please help! Aug 17, 2023 · Fix: Fingerprint login not working in Windows 11 Fix 1: Install/Update Driver using Windows Update. If you're having trouble signing in with your fingerprint, here are a couple of things to try: For the Fingerprint Power Button Jun 26, 2023 · hi, My hp elitebook, 840 G7, not setup fingerprint, giving this messege; We could'nt find a fingerprint scanner compatible with windows Hello Fingerprint Oct 29, 2024 · Depending on your device, click on either Facial recognition or Fingerprint recognition. Notes: My fingerprint driver: Goodix Moc Fingerprint. To do that, on your laptop with a fingerprint reader, open the Windows 11 Settings by pressing Windows + I on your keyboard or by clicking/tapping Start and then Settings . We’ve already seen how to setup fingerprint login in Windows 11 under this guide. Dec 17, 2022 · I use a HP elitebook g4, with Windows 11. Click on the Magnifying Glass 🔎 in the taskbar. Oct 6, 2024 · In your description, you are unable to set up Windows Hello. Follow the on-screen instructions to set up your fingerprint again. " I've tried setting a new pin for a month now and I've tried Deleting the NGC folder but it still doesn't work. exe and hit enter. Fixes For Windows Hello Fingerprint Not Working In Windows 10. https://out. com Jan 31, 2025 · Option 1. This thread is locked. Then I upgraded to Windows 11 version 10. Emojis Explained. I used to have Windows PIN working. In the previous version. You can disable the ability to use a fingerprint to sign in to Windows and provide UAC credentials for all users on the PC. If you are unable to set up the fingerprint reader, try the following steps. I took this HP Elitebook 2107p and installed it with my SCCM, using on-prem setup and Windows 10 1909 build. I am not sure, Windows 10 never had an issue, Windows 11 does. Oct 29, 2023 · If your Windows 11 device has a built-in fingerprint sensor or connected fingerprint reader, you can set up the fingerprint recognition sign-in option. I recently got a Dell Latitude 7390 2 in 1 with Windows 11 preloaded. Let us work together to sort this out. Please refer to the following steps . Reset Fingerprint Driver. 5-Select "Not right now". So while I did this on my ASUS TUF, these instructions work for any computer. You can vote as helpful, but you cannot reply or subscribe to this thread. We're users just like you helping other users to find solutions to their problems. Download Windows 11. Windows Hello is also not recognising my face 70% of the time. Fingerprint recognition (Windows Hello) shows " This option is currently Unavailable" Facial recognition (Windows Hello) shows "This option is currently unavailable" PIN (Windows Hello) shows " This option is currently unavailable" May 9, 2024 · Rollback and reinstall the Fingerprint driver; Clear TPM; Delete the files inside the NGC folder; Run SFC/DISM scan; Check a Group Policy Setting (for domain users) Nov 10, 2022 · The fingerprint reader is not working on Windows 11 . Then the system will reboot a few times, and then Sep 14, 2018 · But after resetting this way, the fingerprint sensor does not set up in settings anymore. There can be a multitude of reasons why the Windows Hello fingerprint recognition might not work in Windows 11. pchelps May 16, 2020 · Hello, I would like to sign into my PC with Windows Hello using my laptop's fingerprint sensor. Windows Hello uses your fingerprint to verify your identity quickly and securely. ; Locate Windows Hello and select the Infrared camera option. Run Hardware & Devices troubleshooter. However, if the service is not configured correctly, this may not happen. Mar 10, 2022 · Ever since updating to Windows 11 my PIN has not been working to log into my computer. ; Confirm your Microsoft account password. Nov 11, 2024 · After the Windows update on 11 Nov 2024, my fingerprint sign-in option is not working. Oct 30, 2022 · I recently bought A fingerprint key for my desktop PC as I don't like logging into my computer with my PC, but for some reason, it won't work at all and is not detected by windows hello. I get two messages: 1. Open the Device Manager by using hotkey Windows + X, then click on Device Manager. Apparently, Windows Hello is not enabled by default for domain accounts. I hope this is helpful. Since then Windows Hello facial recognition does not work' Anybody, have this same problem and a Find solutions, download drivers, and get support for your HP products. 9 Ways to Fix Windows Hello Fingerprint Recognition Not Working Apr 20, 2024 · Or while try to set up your fingerprint reader, Windows 11 says, “Fingerprint Option Is Currently Unavailable” and you’re prompted to try again later. nxpct mymfe jcg gozkro ckhqbn tfmwu fubfkwyo blfrwy edrfubj yfktcoj nvvmi mhi oihhn eeran fkqn