Palo alto standard support.
The Palo Alto Networks hub offers some standard roles.
Palo alto standard support continuous, non-stop operation, Palo Alto Networks provides customers and partners with an array of Customer Service offerings to help you manage your Palo Alto Networks next-generation firewall deployments in a manner that is most effective for you and your security team. Aug 9, 2022 · Palo Alto Support - real deal please in General Topics 01-23-2025; Difference Between 1 and 2 VM-Series Firewalls Without Subscription Licenses in General Topics 10-16-2024; XSOAR Technical query on HA cluster & license. If an RMA is required during the 12 month period, we will work with you to confirm the hardware problem and issue an RMA number to be used when you ship the product to Palo Alto Networks. Standard Support provides baseline services for maintaining your Palo Alto Networks deployment, including: » Direct access to product experts: Interact with a support engineer trained to quickly understand your unique challenges and bring them to rapid resolution. Entitlement: Support is available to you for registered devices with active support licenses. 4788 Support: 1. Technical Support handles: The Palo Alto Networks Premium Support offering provides access to technical experts to support our Palo Alto Networks security deployment. Palo Alto Standard Support Extended Service (Renewal) - 1 Year - Service - 24 x 7 - Maintenance - Parts & Labor MFG. Online Palo Alto Networks Standard Support 3 Year Prepaid Renewal - PA-440 - PAN-SVC-STND-440-3YR-R Standard support hours: Monday through Friday, 7 a. I quite sure that NetConnect cannot be installed on iOS. Our global support organization and resources help you maximize uptime, mitigate risks and streamline operations. Aug 3, 2023 · Cortex XDR Standard and Premium Success Plans Aug 03, 2023 Get the most out of Cortex XDR™ with access to the Customer Success team to maximize adoption and strengthen your security posture. m. 4000 Sales: 1. The Support Portal offers information to help you manage your account, assets, and groups, as well as help you get the most from Palo Alto Networks Oct 21, 2024 · The first person in your organization to register with Palo Alto Networks Customer Support Portal is the Account Administrator. Standard Support is available during business hours. Dec 9, 2023 · Note: If you cannot select the serial number, check the support type. 07 www. The basic WildFire service is included as part of the Palo Alto Networks next generation firewall and does not require an Advanced WildFire or WildFire subscription. Some apps also offer predefined roles. 320. 40. 866. 753. PART: PAN-SVC-STND-460-R. com 2020 Palo Alto Networks, Inc. Contact your ASC partner who will assist you or open the technical support case on your behalf. If you are the Account Administrator, then you can assign the Account Administrator role to other users. Registration: Register your device and create an account online at: https://support. . Sep 25, 2018 · + When a user is assigned Limited Role, the user will not be able to create nor manage support cases for all Palo Alto Networks products. Customers with Premium Partner Support will open cases through their Authorized Support Center (ASC). Thanks for your answer The Palo Alto Networks PA-400 Series, comprising the PA-460, PA-450, PA-440, and PA-410, brings ML-Powered NGFW capabilities to distributed enterprise branch offices, retail locations, and midsize businesses. The three components of the Palo Alto Networks customer services are: Palo Alto Networks Standard Support 3 Year Prepaid Renewal - PA-820 - PAN-SVC-STND-820-3YR-R Standard support hours: Monday through Friday, 7 a. Product Features. Overview: The Palo Alto Networks PA-400 Series Series Next-Generation Firewalls, comprising the PA410, PA-415, PA-415- 5G, PA-440, PA-445, PA-450, and PA-460, brings ML-Powered NGFW capabilities to distributed enterprise branch offices, retail locations, and midsize businesses. to 6 p. Enter the serial number of your Palo Alto Networks firewall and customer account number from your Order Summary. Any I think IPAD has IPSEC client in it, so i just wondering if Palo Alto can support connection via such client (which doesn't seems so). com). For example, if the new user cannot open a support case immediately after the user's account is created, ask the user to wait several minutes. Mar 18, 2025 · All Palo Alto Networks products are covered by a 90 day software and 12 month hardware warranty. The world’s first ML-Powered Next-Generation Firewall (NGFW) enables you to prevent unknown threats, see and secure everything—including the Internet of Things (IoT)—and reduce Standard Support. When minutes matter, count on fast, expert support from Palo Alto Networks®. The user will then be able to open the support case. December 4, 2018 1. Palo Alto Networks offers professional services to help you transition from your existing Traps Endpoint Security Management (ESM) implementation over to cloud-based Traps Management Service (TMS). Regular product operational reviews keep teams aligned and on track Customer Success The Palo Alto Networks PA-400 Series, comprising the PA-460, PA-450, PA-440, and PA-410, brings ML-Powered NGFW capabilities to distributed enterprise branch offices, retail locations, and midsize businesses. The roles available to users vary by app but there are some standard roles that are available for every app. 2 Technical Support Technical support for Palo Alto Networks products is avail-able 24/7, year-round by web or phone for customers with Platinum and Premium Support. Access the Palo Alto Networks Customer Support Portal for assistance with technical support, account management, and resources. PART: PAN-SVC-STND-460-3YR-R. Several pieces of information are critical to ensure an effective interaction with support. Palo Alto Networks online services offer you time-saving tools to solve problems, answer questions, and improve knowledge and capability. paloaltonetworks. Palo Alto Rely on industry-leading security experts with 24/7 telephone support to ensure your security is maximized. It is a 'return and repair' hardware service model. The Palo Alto Networks hub offers some standard roles. " Remote meeting requirements. com. 3000 Tannery Way Santa Clara, CA 5054 ain:1. com Dec 9, 2010 · The scenario is, my customer want to use IPAD to connect to internal network via Palo Alto VPN. With the basic WildFire service, the firewall can forward portable executable (PE) files for analysis, and can retrieve Advanced WildFire signatures only with antivirus and/or Nov 6, 2019 · Platinum Support offers the optimal level of service for organizations that want to work directly with Palo Alto Networks to address their support needs, with 24/7, year-round availability featuring best-in-class response times and advanced assistance. REGISTER YOUR DEVICE AND CREATE A SUPPORT PORTAL ACCOUNT. Cloud Product role has no effect on managing support cases. To your question, the costs, like was shared by @BPry the factors which come into play that create the true cost are truly unique to each organization. Pacific time Online customer support portal Sep 25, 2018 · The Palo Alto Networks Support Portal houses all of the resources you need in a single location, giving you easier support case navigation and faster, easier access to the support answers you need. in Cortex XSOAR Discussions 07-16-2024; NFR Bundle License in General Topics 05-30-2024 Timely, expert assistance to keep you up and running safely. The world’s first ML-Powered Next-Generation Firewall (NGFW) enables you to prevent unknown threats, see and secure everything—including the Internet of Things (IoT)—and reduce Oct 29, 2019 · Hi, Does anyone know if the Palo Alto supports the IPOE standard? I have a PA-220 that we need to use for a PPPoE Internet and I have just - 294289 SUPPORT SERVICES OVERVIEW - Firewalls. Compare Premium and Platinum Support Sep 25, 2018 · When a new user is added to an account, it can take several minutes to synchronize the new user's account to all Palo Alto Networks systems. Premium Support offers the right level of support for those organizations that wish to work directly with Palo Alto Networks to address their support needs 24x7x 365, and want to keep up-to-date with the latest upgrades and updates. To take advantage of our warranty related information and updates, we encourage you to register your products through our Palo Alto Networks Support Portal (https://support. 898. Standard Support. The standard warranty for our hardware is 12 months from the date of shipment by Palo Alto Networks. Other details about your software and hardware Dec 18, 2023 · IMO, Palo's support overall has been abysmal over the past 3 to 4 years. Their answer is to buy "better support" to get a level of service a person would normally expect. Palo Alto Networks Support needs some required and optional information to service all requests. Sep 25, 2018 · NOTE: Standard Support Customers are not entitled to request "events. Pacific time Online customer support portal Palo Alto Standard Support Extended Service (Renewal) - 3 Year - Service - 24 x 7 - Maintenance - Parts & Labor MFG. If it says Partner Enabled Premium Support, it means that you cannot create a support case directly with Palo Alto Networks for that asset. To enable a user to create and manage support cases, assign them Standard User role, which will also give these users the ability to manage assets. xgejjkydfzbxlefvoiaykcmhjggowibgzntoifjtdmqqkccxqupmmgnebzjzlyyhobvesdqscfjtq